FAQ - Frequently Asked Questions

What is the time from purchase to delivery?

Prints are made for individual orders and as such the time from order to delivery can be from 7 to 10 days within Poland. International shippment takes more time. Even to 40 days in the case of Americas and/or Australia and New Zealand.

How much time do I have to pay for my order?

You have 7 calendar days until your order will be cancelled.

Can I cancel my order?

Yes you can. Provided that your order is not yet being processed. Please contact us by mail of phone.

Can I pay upon delivery?

We do not provide our clients with this option as every print is made as an individual order.

Can I order different format from those that are available on the website?

Of course. Please contact us by mail. The time to delivery in this case will probably be substantialy longer.

Do the colors of the prints match what I see on my monitor screen?

Colors may differ slightly as there are many different monitor brands and setups.

How can I check my order status?

In any given moment you can check you order status while being logged on in the "my account" block.

Do I have to register to make a purchase?

No, you can place an order as a "guest". However keep in mind that in this case you will not be able to check your order status and/or change your information (address, phone etc.).

Are the LED lights used in your print safe

As our lights are powered by batteries they are very safe. There is no danger of elecrocution or fire - LEDs do not get hot while using.

Are inks used in your prints toxic or otherwise harmfull to people/kids?

No. We only use water based inks. They are completely safe.